? We’re Hiring: Customer Support Executive | D2C

Location:
Gurugram, Haryana

Experience:
1–3 Years Work Type: Full-Time | 6 Days a Week Timing: 10:00 AM – 6:00 PM

About the Role
CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands. The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.

Key Responsibilities
• Handle customer queries through calls, WhatsApp, email & ticketing systems.
• Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds.
• Manage orders and customer information on Shopify.
• Track shipments and resolve delivery issues using Shiprocket.
• Handle calls through IVR / cloud telephony tools.
• Coordinate with logistics, warehouse and internal teams for quick resolution.




• Maintain support tickets, follow-ups and customer feedback. What We’re Looking For
• 1-3 years of Customer Support experience, preferably with a D2C / E-commerce brand.
• Hands-on experience with Shopify & Shiprocket.
• Familiarity with ticketing software and IVR tools.
• Positive communication skills in English & Hindi.
• Strong problem-solving skills and a customer-first attitude. ⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred. ? Apply: Send your resume to [email protected] #Hiring #D2C #CustomerSupport #EcommerceJobs #Shopify #Shiprocket #GurugramJobs #HiringNow

📌 Customer Support Executive –C (Gurugram)
🏢 CASEGEAR
📍 Gurugram