24 Oct
|
Star Finance
|
Chennai
24 Oct
Star Finance
Chennai
Company Description Star Finance is a consumer services company headquartered in Tulsa, Oklahoma, United States. The organization focuses on providing accessible financial services to a broad customer base, emphasizing reliability and customer support. Team members work in a professional environment that values accuracy, integrity, and respectful service. As the company continues to grow, it offers opportunities for individuals who are interested in building a stable career in financial services. Star Finance supports on-site roles where employees can collaborate closely and contribute to a strong customer-centric culture. Role Description This is a full-time, in office Telle Caller role based in Mylapore. The Telle Caller is responsible for making outbound and receiving inbound calls to existing and potential customers, providing information on financial products, services, and payment options. Daily tasks include explaining product features, answering customer queries, updating customer records, and documenting call outcomes in company systems. The role also involves following call scripts and compliance guidelines, reminding customers about due payments,
and escalating complex issues to senior team members when needed. The Telle Caller works closely with the branch team to support sales, collections, and customer retention goals while maintaining a courteous, professional tone on every call. Qualifications
• Strong verbal communication skills in English and local languages, with clear and courteous telephone etiquette.
• Basic computer literacy, including data entry and familiarity with call management or CRM systems.
• Ability to follow structured processes, call scripts, and regulatory or company guidelines consistently.
• Customer service mindset, with skills in listening, problem-solving, and handling objections calmly.
• Attention to detail for accurate recording of customer information and call outcomes.
• Comfort working in a fast-paced, target-driven environment and meeting daily and monthly performance goals.
• Prior experience in telecalling, call center, or customer support roles in finance or consumer services is an advantage.
• Minimum high school diploma or equivalent; additional education in business or finance is a plus.
📌 Telle caller (Chennai)
🏢 Star Finance
📍 Chennai