Manager – Operations & Proctoring We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.
An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness. (Will have to visit client office at Gurugram location once or twice in a week as per the requirement)

Location:
Dwarka (Work from office) Work timings: Day Rotational Shifts Working days: 6 Days – Rotational offs

KEY Responsibilities
· Ensure all operations are carried on in an appropriate, cost-effective way
· Improve operational management systems, processes and best practices
· Formulate strategic and operational objectives
· Perform quality controls and monitor production KPIs
· Recruit, train and supervise staff
· Find ways to increase quality of customer service
· Work into invigilation/ proctoring/ examining.
· Handle a team of proctors of more than 50+ employees.
• Proctoring Management:
• Lead, mentor, and manage a team of proctors, providing guidance, training, and ongoing support.
• Delegate tasks and responsibilities effectively to ensure smooth daily operations.




• Conduct regular team meetings and performance reviews to maintain team motivation and effectiveness.
• Develop and implement team schedules to ensure adequate staffing for all exam sessions.
• Foster a collaborative, inclusive, and productive work setting.
• Proctoring Operations:
• Oversee the day-to-day proctoring process, ensuring that all exams are conducted in accordance with the institution’s or organization’s rules, regulations, and policies.
• Monitor exam sessions and ensure proctors are following protocols for identity verification, rule enforcement, and incident reporting.
• Handle escalated issues related to academic integrity, technical difficulties, or candidate disputes during exams.
• Coordinate with internal teams (e.g., IT, customer support) to resolve any technical or operational challenges promptly. Requirements and skills
· Proven work experience as Operations Manager.
· Knowledge of organizational effectiveness and operations management
· Excellent communication skills
· Leadership ability
· Outstanding organizational skills
· Degree in Business, Operations Management or related field Interested candidates can share their CV on (phone hidden)

📌 Operations Manager (Dwarka)
🏢 Saber Technologies
📍 Dwarka