Job Summary We are looking for an experienced Cisco Voice Support Engineer to support and troubleshoot enterprise voice, video conferencing, and collaboration infrastructure in a banking environment. The ideal candidate should have strong hands-on expertise in Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), and related voice and collaboration technologies.

Key Responsibilities
• Troubleshoot and resolve complex Cisco voice and collaboration infrastructure issues.
• Perform detailed configuration, administration, and troubleshooting of CUCM.
• Configure and troubleshoot Cisco CUBE, including call flows, logs, and connectivity issues.
• Troubleshoot Cisco Expressway-C and Expressway-E, including basic log analysis.
• Resolve Mobile and Remote Access (MRA) issues.
• Troubleshoot video conferencing devices and TelePresence endpoints, identifying and isolating issues efficiently.
• Support Webex Meetings, Webex Calling, and Webex Control Hub administration.
• Provide basic operational support for Cisco Meeting Server (CMS), Cisco Meeting Management (CMM), and TelePresence Management Suite (TMS).
• Investigate incidents, perform root-cause analysis,



and coordinate with relevant teams to restore services.
• Work with virtualized environments, including VMware ESXi. Required Technical Skills
• Minimum 5 years of relevant experience in Cisco voice, unified communications, or collaboration support.
• Expert-level hands-on knowledge of CUCM configuration and troubleshooting.
• Expert-level hands-on knowledge of CUBE configuration and log analysis.
• Working knowledge of Cisco Expressway-C/E and MRA troubleshooting.
• Experience troubleshooting Cisco TelePresence and video conferencing devices.
• Knowledge of Webex Meetings, calling workflows, and Webex Control Hub administration.
• Basic knowledge of CMS, CMM, and TMS.
• Exposure to VMware ESXi.
• Strong analytical, troubleshooting, and problem-solving skills. Preferred Candidate Profile
• Experience supporting enterprise-scale voice and video collaboration environments.
• Ability to quickly identify, isolate, and resolve technical issues.
• Positive communication skills and the ability to coordinate with technical teams.
• Banking or financial services support experience, if required by the client.

📌 Cisco Voice Support Engineer (Mumbai)
🏢 Soch Solutions
📍 Mumbai