Company Description IKIN, a SectorQube brand, is India’s leading provider of GPS-enabled smart lock solutions designed to secure logistics and supply chains. With over 13 years of experience in IoT and smart appliances, the company builds enterprise-grade hardware that protects cargo in trucks, containers, and warehouses. Its product suite includes 4G GPS truck locks, reusable smart bolt seals, and electronic shutter locks, all managed through centralized admin tools and mobile apps for real-time control and visibility. IKIN is trusted by major logistics and e-commerce companies across India, helping them reduce cargo theft and pilferage while improving supply chain transparency. Headquartered in Kochi, Kerala, IKIN supports B2B clients nationwide with dedicated support, large-scale deployments, and seamless integration into existing logistics systems. Role Description The Customer Support Executive is a full-time, hybrid role based in Kochi, with flexibility for partial work from home. This role involves responding to inquiries via phone, email, and online channels, ensuring timely resolution of issues related to smart lock products and services. The executive will guide customers through product usage, troubleshoot basic technical problems, and escalate complex issues to the technical team when needed.



Daily tasks include documenting support interactions, tracking recurring problems, and following up to ensure customer satisfaction. The role also involves coordinating with internal teams such as operations and product to relay feedback, support deployments, and contribute to improved customer experience. Qualifications
• Strong Customer Support and Customer Service skills, with a focus on clear communication and problem-solving.
• Ability to deliver high Customer Satisfaction through empathy, patience, and proactive follow-up.
• Experience providing Online Support across multiple channels such as email, chat, and support portals.
• Basic Technical Support capabilities, including understanding IoT or hardware products and troubleshooting common issues.
• Good verbal and written communication skills in English; Hindi proficiency in regional languages is an advantage.
• Comfort working in a hybrid environment, managing both in office and remote responsibilities effectively.
• Prior experience in logistics, IoT, or B2B customer-facing roles is preferred but not mandatory.
• Diploma or bachelor’s degree in any discipline; relevant certifications in customer service or support are a plus.

📌 Customer Support Executive (Kochi)
🏢 IKIN Global
📍 Kochi