Experience:
10–15 Years

Job Description
• 10+ years of Salesforce development and implementation experience, with solid expertise in Service Cloud Voice.
• Hands-on experience with Apex, Triggers, LWC, SOQL, Salesforce Flow, and Omni-Channel.
• Experience configuring Service Cloud Voice, call routing, screen pops, and voice interactions.
• Hands-on experience integrating telephony platforms such as Amazon Connect and Genesys.
• Strong knowledge of REST/SOAP APIs, MuleSoft, Salesforce security, and performance optimization.
• Experience in solution design, deployment, production support, and troubleshooting.
• Ability to lead technical discussions, conduct code reviews, mentor developers, and collaborate with cross-functional teams.

📌 Salesforce Service Cloud Voice Developer (India)
🏢 NovBliss
📍 India