We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications

- 0–2 years of customer service experience (chat support preferred).
- Solid written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.





Educational Background Eligibility

Process only candidates with the following qualifications:

- B.Sc.
- B.Com.
- B.A.
- MBA

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Background Verification (BGV) :

Please ensure candidates are informed about the BGV process, which includes:

- Criminal Check
- Database Check
- ID Verification
- Employment Verification
- Education Verification
- Physical Address Verification

Educational Documents Required

- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate

Employment Documents Required

- Offer Letter(s)
- Experience Letter(s) from all previous employers
- Last three months' salary slips from the latest employer (or

📌 Customer Service representtve (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad