As a Relationship Manager – Phone Banking , you will be responsible for managing and strengthening relationships with existing customers through the phone banking channel. The role focuses on understanding customers' financial needs, resolving their queries, providing suitable banking solutions, and identifying opportunities to offer relevant products and services.

You will engage with customers across their banking journey and provide a high standard of service while contributing to customer satisfaction, relationship growth, and revenue objectives.

Key Responsibilities

- Handle and resolve customer queries, requests, and complaints through the phone banking channel.
- Understand customer profiles, banking behaviour, portfolios, and financial requirements to provide appropriate solutions.




- Provide accurate information regarding banking products, services, processes, and transactions.
- Identify customer needs and recommend relevant banking and financial products.
- Cross-sell suitable products and services to existing customers while maintaining a customer-centric approach.
- Build and maintain robust customer relationships through consistent and high-quality service.
- Collaborate with internal teams to provide customers with comprehensive banking solutions.
- Maintain customer satisfaction and NPS as key priorities across interactions.
- Follow the Fair to Customer and Fair to

📌 Relationship Manager (Pune)
🏢 ICICI Bank
📍 Pune