Company Description RMV Workforce LLP is a forward-thinking consulting and staffing firm supporting IT, non-IT, and BPO organizations across India. The company focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative, inclusive environment that values diversity, learning, and professional growth. RMV Workforce LLP offers opportunities to build a long-term career while contributing to meaningful projects for clients in multiple industries. Role Description This is a full time, on-site Customer Support (Healthcare
- L1) role based in Gurugram. The role involves responding to customer inquiries through phone, email, or chat, providing first-level support for healthcare-related services, systems, and processes. The Customer Support professional will troubleshoot basic technical and service issues, document cases accurately, and escalate complex problems to higher-level support as needed. Daily responsibilities include maintaining high standards of customer satisfaction, following defined workflows and service-level agreements, and collaborating with team members to resolve issues efficiently.



The role also requires adherence to data privacy and healthcare compliance guidelines and participation in ongoing training to stay current with product and process updates. Qualifications
• Candidates should possess strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset and the ability to handle inquiries professionally.
• Candidates should possess excellent Interpersonal Skills, including clear communication, empathy, and the ability to build trust with diverse customers and colleagues.
• Candidates should possess Technical Support capabilities, including troubleshooting basic issues, navigating software systems, and following standard operating procedures.
• Candidates should possess solid Analytical Skills to understand problems, interpret information, and decide when to resolve or escalate issues.
• Relevant experience in healthcare or BPO customer service environments is beneficial.
• Ability to work in rotational shifts, manage high-volume queues, and maintain accuracy under time constraints is preferred.
• Comfort with common office and ticketing tools (e.g., CRM systems, helpdesk platforms, MS Office) is an advantage.
• A diploma or bachelor’s degree in any discipline is preferred; equivalent work experience in customer support is also considered.

📌 Customer Support (Gurugram)
🏢 RMV Workforce
📍 Gurugram