Job Description

- Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and operational procedures.

- Ensure high levels of guest satisfaction by addressing guest feedback, resolving escalated complaints, and implementing effective service recovery measures.

- Monitor operational performance, revenue, expenses, and departmental budgets to achieve business objectives and maintain cost efficiency.

- Coordinate with all operational departments to ensure seamless communication, productive workflows, and consistent service delivery.

- Lead, guide, and motivate operational teams to achieve performance targets, maintain discipline, and enhance productivity.

- Ensure compliance with hotel brand standards, quality benchmarks, health and safety guidelines, fire safety protocols,



and statutory requirements.

- Review guest satisfaction scores, quality audit reports, operational KPIs, and departmental performance, implementing corrective actions wherever required.

- Identify training and development needs, support employee engagement initiatives, and work towards improving team performance and employee retention.

- Monitor inventory, supplies, equipment, and other operational resources to ensure optimum utilisation and minimise wastage.

- Drive continuous improvement initiatives to enhance guest experience, operational efficiency, profitability, and overall hotel performance.

📌 Operations Manager at ibis Navi Mumbai
🏢 AccorHotel
📍 Navi Mumbai