**Job Identification:** 227790 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time o maintain a high customer service focus by approaching your job with the customers always in mind. - To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. - To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. - To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. - To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. - To maintain an environment that promotes flair, creativity and consistency in the quality of customer service delivery and presentation. - To ensure that all Front Office related polices and guidelines are followed and implemented. - Staffing and Scheduling of the shift and allocation of duties. - Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. - Facilitate learning and development for all the team members of the outlet - Performance Appraisal/ Management of the staff in the department. - Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.



- Ensure that the guest has a pleasant stay by supervision of; o Room allocation o Smooth Check In & Check Out o Special requirements of the guest - Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. - Act as a 'One Point Contact' for the guest; constantly interact with guests in order to solicit feedback. - Prepare reports on Occupancy, Average rates, Reservations etc. - Monitor daily performance and manage revenue through revenue and yield management techniques. - Ensure through regular monitoring of SALT and feedback, prompt, efficient and accurate service to all guests. - Maintain the Guest History System and updating of all the guest profiles. - Monitor the business of competition hotels in terms of recent accounts and rates. - Ensure that all the operational standards set for all the processes are followed. - Co-ordinate operations with Concierge, Travel Desk, Guest Services Hotline or any other sub departments, through the guest cycle. - Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc.) are followed. - Maintain regular contacts with corporate and individual customers, and build strong relationships with them. - Ensure that all the statutory requirements for in house guests are met (C-Forms etc.)

📌 Front Desk Manager (Gurugram)
🏢 HILTON
📍 Gurugram