POLICYBAZAAR IS HIRING Contact person : Kashish Singh | (phone hidden) | [email protected] JOB SUMMARY:
• Shift Timing: 10 Am-7 Pm
• Salary Budget: Fresher
- 2.55 LPA
- 3 LPA
• Experienced with more than 6 months of

experience:
20-25% hike on your Last CTC or max 4LPA.
• Language Proficiency: Good command over English (spoken).
•

Experience:
Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities
• Handle incoming calls and respond to customer queries in a timely and qualified manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.




• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes. Required Skills &

Qualifications:
• Graduates are welcome. Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram