Job Type: Full-time

Title:Software L1/L2 Support & QA Location: Bangalore Exp: 1-2 Years Job Description: Study and understand the Telematics function and associated NEMO services and their architecture Act as the first point of contact (via calls chat email ticketing systems) Log and categorize incidents or service requests Perform basic troubleshooting using standard procedures (SOPs knowledge base) Resolve common issues (e.g. password resets access issues erroneous usage etc.) Provide status updates to users Escalate unresolved or complex issues to next level Maintain proper documentation and ticket updates Able to handle escalations if any Able to Perform advanced troubleshooting and root cause analysis on the escalations Able to understand the logs databases APIs and system integrations Collaborate with L3 (developers/engineering teams)



for complex defects Identify recurring issues and suggest permanent fixes or improvements Update knowledge base articles for L1/L2 Skills Required Positive communication and customer handling Technical knowledge of the system/application Knowledge of databases (SQL) APIs logs analysis Familiarity with ticketing tools (like Jira Service Management ServiceNow) Ability to follow SOPs and troubleshooting guides Debugging and analytical skills Familiarity with monitoring tools and scripting (sometimes) Deeper understanding of system architecture Education and Experience Diploma / BSC / BE / B Tech in Electrical & Electronics/Computer Science/Information Sciences/Telecommunication/ A foundation level course in Software testing. Personal Customer service Multitasking Excellent communication skill Good observation skills Passion to learn more Proactively identify and resolve customer related issues

📌 SoftwareSupport & QA (Bengaluru)
🏢 NR Consulting
📍 Bengaluru