Job Type: Full-time

Remote: Remote

The Senior Consultant Transitions will independently lead large and complex BPM/BPO transitions across multiple engagements including large RFP RFI from project sign-off through go-live and stabilisation end to end Transition. The role involves managing transition teams resolving delivery issues coordinating technology and transformation dependencies and building strong relationships with clients and internal stakeholders. The incumbent will be accountable for achieving financial customer experience and operational objectives ensuring adherence to the organisations transition methodology and driving continuous improvement. The role will also support business development by developing and reviewing transition solutions for new opportunities assessing deliverability identifying gaps supporting RFPs and presenting solutions to prospective clients. Should have domain Qualifications :



The ideal candidate should have at least eight years of qualified experience predominantly within the BPM/BPO industry including hands-on experience in leading large and complex transitions and a minimum of three years in customer-facing roles. The candidate should possess strong project management stakeholder management analytical planning financial and communication skills along with a sound understanding of BPO operations quality MIS SLAs and baselining. Experience in managing high-performing teams collaborating with IT project teams and delivering transformation initiatives is essential. Knowledge of experience in or certification in recognised project management methodologies and/or Six Sigma would be advantageous. Remote Work : No Employment Type : Full-time

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