Job Type: Temporary

ROLE PURPOSEThe Key Account Manager (KAM) is the dedicated owner of aftermarket revenue and customer relationships for a defined set of strategic accounts that collectively represent a large share of addressable AM revenue in the region. The KAM is the single commercial point of contact at these accounts for spare parts M-Powered contracts retrofits and any other new AM offerings and is responsible for converting whitespace into recurring aftermarket RESPONSIBILITIESAccount Ownership & Revenue GrowthManage assigned strategic accounts end-to-end for all aftermarket revenue streamsDeliver the assigned account-level AM revenue target across spares M-Powered retrofits and new AM productsConvert whitespaces in assigned regions identify under-penetrated SKUs machines and product categories and activate themBuild and protect Milacrons entitlement value (SOM) capture at each accountCustomer Engagement & CoverageMaintain a structured visit / call plan (PJP) across assigned accounts minimum weekly customer visits and calls per defined cadenceBuild relationships across plant-level and corporate-level decision-makers (maintenance procurement plant heads)Handle commercial and service-related escalations in coordination with the Regional Service team (Regional Service Managers and Service Engineers)Contracting & UpsellPush Milacron spare part sales consumable kits and structured replacement programsDrive M-Powered contract closures; build the pipeline at the account levelCoordinate with Service Engineers to convert any SE-flagged upsell opportunities in their accounts into closed ordersReporting & GovernanceMaintain accurate account chance and visit data in CRM / MISSubmit weekly coverage reports and monthly account reviews to the Regional Aftermarket HeadSUCCESS METRICS / KPISRevenue & GrowthCustomer CoverageOperational DisciplineAccount AM revenue vs. target (primary KPI)SOM capture % at assigned customersM-Powered penetration in assigned accountsCustomer visits per week / calls per week (PJP adherence %)Customer NPS at assigned accountsWhitespace accounts activatedCRM data hygiene (% complete records)On-time submission of weekly / monthly reportsKEY SKILL REQUIREMENTSSkill DimensionWhat We Are Looking ForTechnical & CommercialB2B field sales and account management in capital goods or industrial equipmentStrong product and spare-parts knowledge (injection moulding preferred)Account mining negotiation and deal closingAnalytics & PlanningAccount revenue analysis and visit planning (PJP)Sales forecasting and pipeline trackingProficiency in Excel / MIS reporting CRM and PJP / route-planning toolsInterpersonalCustomer relationship management at plant and corporate levelsCross-functional coordination with service teamsBehaviouralCustomer-first mindsetHunter mentality and self-motivationStrong communication skills and resilienceEXPERIENCE PROFILE4-5 years of B2B sales / key account management experience in capital goods industrial equipment or aftermarketDemonstrated record of growing account-level revenue and converting whitespace opportunitiesExposure to spare-parts or aftermarket selling preferredEngineering background (Mechanical / Production) preferred

📌 Parts Sales (New Aftermarket) Pune
🏢 Milacron
📍 Pune