Job Type: Full-time

Remote: Remote

Oversee the daily operations of the reservations department ensuring exceptional friendly and engaging service at every guest touchpoint. Lead coach and motivate the reservations team to achieve departmental objectives service standards and performance targets. Maximize room revenue through effective upselling cross-selling yield management and implementation of revenue optimization strategies in coordination with the Revenue Management team. Monitor room availability occupancy booking patterns reservation pace and cancellation trends to support business performance and revenue growth. Ensure all reservation requests group bookings rooming lists amendments and cancellations are handled accurately and efficiently in accordance with established procedures. Review reservations guest profiles special requests and booking information to ensure accuracy and enhance the overall guest experience. Collaborate closely with Front Office Sales Revenue Management and other departments to ensure seamless communication and smooth operational coordination. Handle guest inquiries special requests and reservation-related concerns professionally ensuring timely resolution and high levels of guest satisfaction. Monitor reservations performance prepare operational reports and identify opportunities to improve productivity service quality and revenue generation.



Ensure compliance with brand standards hotel policies standard operating procedures and data confidentiality requirements. Support the implementation of reservations strategies systems and processes to enhance operational efficiency and achieve departmental goals. Qualifications : Bachelors degree or diploma in Hotel Management Hospitality Tourism or a related field. Minimum 35 years of experience in hotel reservations preferably with a luxury or upscale hotel brand including at least 12 years in a supervisory or team leadership role. Additional Information : Robust knowledge of hotel reservation systems (PMS) Central Reservation Systems (CRS) channel management and online travel agency (OTA) platforms. Good understanding of revenue management principles room inventory control yield management upselling and forecasting. Excellent communication interpersonal leadership and team management skills. Strong analytical organizational and problem-solving abilities with attention to detail and accuracy. Proficiency in Microsoft Office applications particularly Excel and hotel reservation reporting tools. Ability to handle guest inquiries special requests and escalated concerns professionally while maintaining high service standards. Excellent command of written and spoken English; knowledge of additional languages will be an advantage. Customer-focused mindset with a commitment to delivering exceptional guest experiences and achieving departmental revenue targets. Remote Work : No Employment Type : Full-time

📌 AM Reservations (Bengaluru)
🏢 AccorHotel
📍 Bengaluru