Job Summary: We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support manage endpoint devices and assist with IT operations. You will be responsible for resolving hardware/software issues onboard new team members manage user access across cloud platforms and maintain device security. Responsibilities: * Provide daily IT helpdesk and desktop support for both Windows and macOS users. * Assist with user account creation deactivation and access permissions across Google Workspace Slack and Okta. * Troubleshoot system errors network connectivity hardware issues and software applications. * Apply regular Windows OS security patches and assist with macOS device management (Jamf). * Log track and resolve IT tickets using tools like Jira Service Management in a timely manner. Requirements Requirements: * 1 to 2 years of experience in IT support helpdesk desktop engineering or IT operations. * Basic hands-on experience with Google Workspace Slack and SSO/MFA tools like Okta.
* Hands-on knowledge of Windows OS troubleshooting and security patching. * Familiarity with macOS and basic device management workflows (Jamf). * Understanding of user access controls password resets and account provisioning. * Experience handling IT ticketing systems and maintaining SLAs. * Good communication problem-solving and customer-service skills. Required Skills: Ability to create delightful and detailed interfaces. Knowledge of interaction design principles best practices of Mobile and Desktop designs. Basic skills of working with Documentation and Presentations Tools like MS Word MS PowerPoint Google Slides Google Docs -depth understanding of UX design. Team spirit; robust communication skills to collaborate with various stakeholders. Should be able to operate independently with minimal supervision check-in. Great interpersonal and communication skills Required Education: any degree
📌 IT Support Engineer (Thiruvananthapuram)
🏢 Chaosology Technologies Private
📍 Thiruvananthapuram
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