Title: UPI / NPCI Payment Application Support Location: Mumbai Exp: 2-5 Years Job Description: Key Responsibilities Monitor UPI/payment transactions and identify failed pending timeout and reversal transactions. Provide first-level support for UPI payment-related issues. Understand UPI NPCI VPA PSP P2P and P2M transaction flows. Perform basic transaction validation using RRN UTR Transaction ID and application logs. Perform basic SQL queries for transaction/status validation. Monitor application dashboards and logs and identify abnormalities. Log update and track incidents/tickets within defined SLA. Escalate complex issues to L2/L3 teams with complete transaction details and initial analysis. Support transaction reconciliation and follow up on exceptions.
Coordinate with internal teams and banking/payment stakeholders for issue resolution. Prepare basic incident updates and support RCA data collection. Mandatory Skills 25 years of experience in Application/Production Support. Hands-on experience in UPI / Payments / Banking domain. Good understanding of NPCI UPI VPA PSP P2P & P2M. Basic SQL knowledge. Basic understanding of APIs logs and transaction monitoring. Good communication and incident-handling skills. Willingness to work in rotational shifts / 24x7 support if required. Positive to Have : Experience with monitoring tools such as Splunk ELK Grafana Kibana or similar.
📌 UPI NPCI Payment Application Support (Mumbai)
🏢 NR Consulting
📍 Mumbai
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