Title: SAM Analysts Location: Bangalore Exp: 7 Years Job Description: Key Responsibilities Perform daily operational activities across the end-to-end SAM lifecycle. Review software inventory data received from SCCM/MECM Intune Jamf cloud SaaS CMDB and other approved discovery sources. Analyse software installations usage users devices ownership and deployment information. Identify missing duplicate stale incorrectly classified or incomplete software inventory records. Perform software normalisation and validate software product publisher edition version and categorisation information. Maintain software models and supporting data within the SAM platform. Collect validate and maintain software licence entitlement information from contracts purchase orders invoices licence certificates and publisher portals. Map licences and entitlements to applicable software products and licence metrics. Run and validate reconciliation processes. Investigate reconciliation exceptions and resolve data-related issues. Monitor software compliance positions and identify over-licensed and under-licensed products. Perform Effective Licence Position analysis for selected publishers. Identify unused underutilised duplicate or unnecessarily allocated software licences. Support licence harvesting reclamation reuse transfer and right-sizing activities.
Track licence optimisation opportunities and realised perks. Support software renewal activities through licence consumption entitlement utilisation and forecast analysis. Validate software requests against available licence inventory before new procurement. Support application owners and end users with software entitlement and licence-related queries. Maintain publisher and product-level licence information. Support compliance assessments true-up exercises vendor reviews and software audits. Gather and maintain evidence required for internal and external audits. Monitor SAM operational queues incidents service requests exceptions and assigned work items. Perform data-quality checks and corrective actions. Generate operational compliance optimisation and management reports. Track ageing items and ensure timely closure within agreed SLA targets. Escalate licence risks reconciliation failures data gaps renewal risks and operational blockers. Participate in weekly operational reviews and monthly governance meetings. Maintain operational documentation knowledge articles runbooks and work instructions. Identify repetitive activities that can be automated and contribute to continuous improvement. Work with the Process Improvement Lead and SAM Tool Expert to implement approved process and platform improvements. Required Experience: IC
📌 SAM Analysts (Bengaluru)
🏢 NR Consulting
📍 Bengaluru
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