Job Type: Full-time

Job Title : Technical Service Delivery Manager Location : Hyderabad EXP : 14Years Description Technical Service Delivery Manager (SDM) NOC & Production Support Location: Work from Office (5 days weekly) in HTC Hyderabad (Begumpet) Shift Model: 247 Rotational Shift Role Summary Act as a Technical SDM with strong NOC & Production Support expertise ensuring overall infrastructure stability in a 247 environment. Lead and anchor Major Incidents (P1/P2) with effective coordination and strong technical understanding. Provide technical guidance (non-hands-on) to L2/L3 teams to drive faster troubleshooting and resolution. Own NOC operations monitoring effectiveness and service delivery governance while ensuring strong team performance and stakeholder communication. Key Responsibilities Technical Leadership & Oversight Provide technical direction across infrastructure towers: Windows / Linux Servers Network Load Balancers (F5 or similar) Middleware (WebSphere Tomcat IIS etc.) Monitoring & Observability tools Guide L2/L3 teams in troubleshooting and resolution approach. Validate technical diagnosis and ensure correct direction during incidents. Drive structured troubleshooting across multiple towers. Major Incident Management Anchor and lead Major Incidents (P1/P2) with strong technical coordination. Ensure the right teams are engaged and escalation happens on time. Drive faster resolution through structured incident handling. Provide clear and timely communication to stakeholders. Ensure proper incident closure documentation and RCA follow-up. NOC Operations & Monitoring Governance Own NOC operations during the assigned shift. Oversee monitoring effectiveness across tools and platforms. Drive alert quality improvement correlation and noise reduction. Ensure proactive detection of incidents and avoid missed alerts. Ensure adherence to SOPs runbooks and operational standards.



Production Stability & RCA Governance Ensure quality Root Cause Analysis (RCA) with clear technical insights. Identify recurring issues and drive permanent fixes. Improve system reliability and reduce repeat incidents. Service Delivery & Operations Ensure SLA adherence (incident response resolution escalation). Coordinate across infrastructure towers for seamless delivery. Track and report service metrics such as: SLA compliance Incident trends MTTR / MTTx Participate in operational governance meetings (Daily / Weekly / Monthly). People & Team Management Lead and manage NOC team during the shift. Ensure proper shift coverage handover quality and accountability. Mentor team on incident handling and monitoring practices. Drive team discipline ownership and responsiveness. Identify skill gaps and support team development. Required Skills & Experience Experience 6years in Infrastructure Operations / Managed Services. Strong experience in NOC Operations Production Support and Major Incident Management. Must have prior hands-on technical experience (now in leadership role). Technical Skills (Experience-Based) Good understanding of: Windows / Linux Servers Networking fundamentals Load Balancers (F5 preferred) Middleware platforms Monitoring / Observability tools ITSM tools (ServiceNow preferred) Core Competencies Strong technical decision-making capability Excellent communication and stakeholder management Strong escalation and coordination skills Ability to manage high-pressure situations High ownership and accountability mindset Work Requirements Work from Office (Mandatory) 247 rotational shift model Availability during major incidents and critical situations Technical / Delivery requirements: Strong control over major incidents with faster resolution Improved monitoring effectiveness and reduced alert noise Stable NOC operations with robust governance High team performance and responsiveness Strong customer confidence and communication Required Experience: Manager

📌 Technical Service Delivery Manager (Hyderabad)
🏢 NR Consulting
📍 Hyderabad