Company: WillWare Technologies Role:Associate Account Operations Experience: 2-5 Years Location: Chennai Bangalore Hyderabad Pune Noida Mumbai Kolkata Gurugram Work Mode: Hybrid (4 days WFO) Core Responsibilities Demand & Talent Fulfilment: Track open positions and forecasts coordinate candidate screening and client interviews and partner with staffing teams on alternate skills levels and weekly fill-status reporting. Onboarding Execution: Run onboarding end to end from system access and asset setup to welcome communication and induction so new joiners are productive within their first week. Day-to-Day Operations: Manage client assets and access through joins and exits resolve timesheet approval and billing issues and keep timesheet compliance high. Offboarding & Redeployment: Close roll-offs on time including communication asset return and access removal and support internal redeployment of people rolling off. Compliance & Risk Management: Track mandatory training background checks and security or compliance requirements and follow up and escalate until closed. Data Governance & Reporting: Keep staffing and operations data accurate across systems and build KPIs dashboards and reports on utilisation non-billable hours margin open positions and compliance. Stakeholder Engagement & Feedback:
Run regular feedback loops with clients managers and employees including exit and pulse surveys and work with staffing finance and delivery leads on queries forecasts and data requests. Process Improvement: Document processes share best practices and identify opportunities to simplify or automate operations work. Required Skills & Experience Experience: 2-5 years in account operations delivery operations resource or workforce management. Data & Analytics: Strong Excel (pivots lookups data clean-up) building trackers and dashboards with high attention to detail. Operations & Financial Acumen: Working knowledge of utilisation billability non-billable hours and margin. Stakeholder Management: Confident working with clients delivery leads and senior leadership; clear written and verbal communication. Execution & Ownership: Well organised follows through to closure and meets tight SLAs across many parallel requests. Problem Solving: Practical approach to unblocking access timesheet and process issues quickly. Tools & Adaptability: Quick to learn new tools; experience with workflow BI or AI tools is a plus. Flexible to overlap with global time zones Required Skills: account operationdelivery operationsworkforce managementexcel