Manager - KYC (Fraud &Dispute;) Location : InfoparkKochi Kerala Experience : Minimum 8 years in KYC Fraud & Dispute Process (BPO Domain Mandatory) Managerial Experience : Minimum 3 years as Assistant Manager / Manager in the BPO KYC domain (Mandatory) Qualification : Bachelors Degree Mandatory Shift : 6:30 PM 3:30 AM Monday- Friday Salary : Up to 12 LPA Candidates with general KYC experience outside the BPO domain are not eligible. Responsibilities Manage end-to-end KYC Fraud & Dispute operations and ensure process efficiency. Lead and monitor team performance productivity quality and SLA/KPI achievement. Handle complex fraud and dispute escalations and ensure timely resolution. Monitor attrition shrinkage attendance and workforce productivity. Conduct performance reviews coaching sessions and process improvement initiatives. Coordinate with clients and senior management on operational performance and escalations.
Requirements Minimum 8 years of experience in KYC Fraud & Dispute processes within the BPO industry. Minimum 3 years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain. Solid knowledge of KYC verification fraud detection dispute resolution and process compliance. Proven experience in team management performance monitoring and client coordination. Strong understanding of SLA KPI productivity quality shrinkage and attrition management. Excellent English communication leadership and escalation-handling skills. Bachelors Degree mandatory. Willingness to work US night shifts. Required Skills: KYC Fraud & Dispute Monitor attrition shrinkage attendance Required Education: Any Graduation