- Serve as the first point of contact for support requests via the Service Portal and phone.

- Clarify, screen, and resolve user-reported issues.

- Maintain and update support documentation and knowledge base articles.

- Provide 2nd level support for a wide range of business-critical applications.

- Liaise with internal product teams and external vendors to coordinate issue resolution.

Requirements

- Experience with ITSM tools and support processes.

- Excellent communication skills in English—both spoken and written.

- A knack for explaining technical issues in a clear, user-friendly way.

- Awareness of cybersecurity principles and best practices.

- The ability to stay calm under pressure and prioritize tasks effectively.

- A self-driven and accountable approach to work.

- Flexibility to adapt in a dynamic, fast-paced setting.

📌 IT Support Specialist (Bengaluru)
🏢 Important Group
📍 Bengaluru