- Job ResponsibilitiesHandle inbound and outbound customer interactions professionally and provide accurate information and assistance.
- Understand customer queries, concerns, and requirements, and offer appropriate solutions.
- Communicate effectively with customers in English and the required regional language.
- Assist customers with service-related queries, account information, product details, and process-related concerns.
- Follow established process guidelines, quality standards, and communication protocols.
- Maintain accurate records of customer interactions, update customer details, and document resolutions in the system.
- Coordinate with internal teams to resolve customer issues within the defined turnaround time.
- Ensure a positive customer experience through skilled communication, active listening, and problem-solving.
- Maintain confidentiality of customer information and comply with company policies.
- Meet assigned performance expectations related to productivity, quality, customer satisfaction, and process efficiency.

📌 Customer Care Executive (Bengaluru)
🏢 Earlyjobs
📍 Bengaluru