Job Role: Service Coordinator

Company: HRK Tec-Serv Pvt. Ltd.

Opera?ons:

Scope of Work & Responsibili?es

1. Customer Coordina?on: Handle incoming customer cases and follow up through

CRM regarding device repairs and service status.

2. Diagnosis & Es?ma?on: Coordinate with technicians for device diagnosis, spareparts

requirements and repair es?mates.

3. Es?mate Approval: Submit repair es?mates to follow up for approvals.

4. Repair & Invoicing: Coordinate approved repairs with technicians and submit

invoices for claim processing.

5. QC & Dispatch: Ensure QC comple?on, arrange device dispatch and update CRM and

service portals.

6. Customer Sa?sfac?on: Conduct happy calls for closed cases, collect feedback and

address customer concerns.

7. Case Follow-up: Track pending cases, approvals, repairs and invoices to ensure ?mely

closure.

Qualifica?on Requirements

 Educa?on:



Graduate in any stream; candidates with a diploma in IT or Electronics

may also apply.

 Experience: Minimum 1–2 years of experience in service coordina?on, customer

support or electronics service opera?ons.

 Computer Skills: Basic knowledge of MS Excel, email, CRM systems and online

service portals.

 Communica?on: Good verbal and wri?en communica?on skills.

 Other Skills: Solid follow-up, coordina?on, documenta?on and customer-handling

abili?es.

Overall Responsibility: Manage end-to-end service opera?ons, from customer registra?on

and diagnosis to repair, invoicing, dispatch and customer sa?sfac?on.

? Contact: (phone hidden) - HEMANT KRISHNA

📌 Service Coordinator (Mumbai)
🏢 HRK TEC-SERV PRIVATE
📍 Mumbai