Job Description: Customer Relationship Executive (CRE)Location: Hubli, Karnataka

Department: Customer Relations & Operations

Employment Type: Full-Time

Reporting To: Branch Manager / Operations Head

About the Role

We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, tele-calling activities, appointment scheduling, back-office administration, and operational coordination. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a customer-centric attitude to ensure seamless customer experience and effective branch operations.

- Key Responsibilities1. Customer Relationship ManagementServe as the primary point of contact for customers.
- Build and maintain strong customer relationships.
- Handle customer inquiries, complaints, and service requests professionally.
- Ensure timely follow-up and resolution of customer concerns.
- Maintain high customer satisfaction levels and retention.

- 2. Tele-Calling & Lead Follow-UpMake outbound calls to prospective and existing customers.
- Follow up on inquiries, leads, and service requests.
- Generate and nurture customer interest through professional communication.
- Maintain daily call records and customer interaction logs.
- Achieve tele-calling and appointment conversion targets.

- 3. Appointment Fixing & CoordinationSchedule appointments for customers with consultants, sales teams, or service personnel.
- Confirm appointments through calls, messages, and emails.
- Coordinate appointment calendars and daily schedules.
- Send reminders and ensure customer attendance.
- Reschedule appointments when necessary and maintain updated records.

- 4. Back Office AdministrationMaintain customer databases and CRM records.
- Prepare daily, weekly, and monthly MIS reports.
- Handle data entry, filing, documentation, and record management.
- Process customer forms, applications, and service requests.




- Ensure accuracy and confidentiality of all customer information.

- 5. Operations Management SupportCoordinate with internal departments to ensure smooth service delivery.
- Track operational activities and customer service processes.
- Assist in billing, payment follow-ups, and documentation management.
- Monitor service timelines and operational efficiency.
- Support branch administration and day-to-day operations.

- 6. Customer Follow-Up & RetentionConduct regular post-service follow-ups.
- Collect customer feedback and identify improvement opportunities.
- Ensure repeat business and customer referrals.
- Support customer engagement and retention initiatives.
- Required QualificationsGraduate in any discipline (B.Com, BBA, BA, BBM, or equivalent preferred).
- 1-3 years of experience in Customer Service, Tele-Calling, Front Office, Administration, or Operations.
- Freshers with excellent communication skills may also apply.
- Skills RequiredTechnical SkillsMS Office (Excel, Word, Outlook)
- CRM Software knowledge
- Data entry and MIS reporting
- Documentation and record management
- Soft SkillsExcellent communication skills in Kannada, English, and Hindi
- Strong interpersonal and customer handling abilities
- Good telephone etiquette
- Organizational and multitasking skills
- Problem-solving mindset
- Attention to detail
- Time management and coordination skills
- Key Performance Indicators (KPIs)Number of customer calls handled daily
- Appointment booking and conversion rate
- Customer satisfaction score
- Response and resolution time
- Data accuracy and reporting quality
- Customer retention and follow-up effectiveness
- Operational efficiency and coordination
- Preferred Candidate ProfilePleasant personality with a customer-first approach.
- Ability to work under pressure and meet targets.
- Strong coordination and administrative skills.
- Familiarity with Hubli-Dharwad market and local language communication.
- Ability to manage both front-end customer interactions and back-office operations effectively

📌 Client Relationship Executive (Hubballi)
🏢 Tora Tori Artocult
📍 Hubballi