Job Title: Customer Support Executive - Voice Process
Job Location: Work from Office-BTM Layout-Bangalore
Job Type: Full-Time
Working Days: 6 Days a Week (1 Weekly Off on a Rotational Basis)
Shift Timings: Rotational Shifts
Job Summary:
We are looking for a Customer Support Executive to join our team and provide exceptional customer service through voice-based interactions. The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently. Fluency in Hindi is mandatory.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously.
- Address customer queries, concerns, and complaints in a timely manner.
- Provide accurate information about products, services, and company policies.
- Ensure customer satisfaction by delivering prompt and effective resolutions.
- Maintain detailed records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department when required.
- Meet individual and team performance metrics, including quality and productivity targets.
- Follow company processes and compliance guidelines.
Required Skills & Qualifications:
- Minimum qualification: Graduate or Undergraduate (as per company requirements).
- Excellent verbal communication skills in English, Hindi Proficiency is Mandatory.
- Malayalam, Tamil language proficiency is good to have.
- Strong listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and ability to work on CRM/tools.
- Ability to work in rotational shifts and a rapid-paced environment.
- Customer service experience in a voice process will be an added advantage.
Preferred Experience:
- Freshers and experienced candidates are welcome to apply.
- Prior experience in Customer Support, Call Center, BPO, or Voice Process roles is preferred.
What We Offer:
- Competitive salary package.
- Professional growth and career advancement opportunities.
- Supportive and collaborative work environment.
- Training and development programs.
Mandatory Requirements:
- Work from Office.
- 6 Days Working.
- Rotational Shifts.
- English, Hindi & Any other south Indian Language Proficiency is Mandatory.