Role Overview: Key Responsibilities – Service Engineer

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Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications.

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Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions.

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Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.

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Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.

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Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.).

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Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.

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Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required.

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Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis.

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Ensure proper documentation of service history, spare parts usage, and customer feedback.

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Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.

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Follow up on pending parts and ensure minimal delay in service delivery.

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Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices.

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Build and maintain solid relationships with clients to ensure high levels of customer satisfaction.

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Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.

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Escalate critical issues to senior management or technical teams when required.

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Adhere to safety standards and protocols while handling equipment, especially refrigeration

systems and electrical components.

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Ensure compliance with company policies and industry regulations.

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Support installation and service activities across multiple locations, including travel when required.

📌 Service Engineer (Gurugram)
🏢 THE INDIA FITNESS CONNECT PRIVATE
📍 Gurugram