Key Responsibilities

Manage daily front desk and reception operations

Handle guest check-ins, check-outs, reservations, and room

allocations.

Use Ezee Software for reservations, billing, room management, and quest records.

Supervise front office staff and manage shift schedules.

Handle guest queries, complaints, and feedback professionally.

Coordinate with housekeeping, maintenance, and other departments.

Maintain accurate billing records, reports, and guest documentation.

Ensure smooth hotel operations and high standards of guest satisfaction.

Required Skills & Qualifications

* Minimum 5 years of experience in hotel front office operations.

* Hands-on experience with Ezee Software is compulsory

* Robust communication and guest-handling skills.

•Knowledge of hotel reservations, billing, and front office procedures

* Leadership, team management, and problem-solving abilities.

* Basic computer knowledge, including MS Excel.

* Willingness to work 10-hour rotational day and night shifts.

📌 Front Office Manager (Delhi)
🏢 Riverwood Projects
📍 Delhi