- Listen to customer grievances, log them into the system, and coordinate with workshop managers, service advisors, or sales heads for quick closure.
- Ensure unhappy customers receive a callback and closure confirmation.
- Track and record customer feedback regarding vehicle performance or workshop service quality.
- Help coordinate appointment bookings for the workshop floor.
- Maintain and update customer databases, CRM software, and Excel sheets daily.
- Prepare daily/weekly/monthly feedback and CSI metrics reports for management.
- Greet walk-in customers, assist during current car/bike delivery ceremonies, and explain basic warranty or feature details.

📌 Customer Care Executive (Surat)
🏢 Kataria Automobiles
📍 Surat