Waiter / Server: (4-Star Hotel)

Department: Food & Beverage (Restaurant / Banquets / Room Dining)

Reports to: Restaurant Captain / Supervisor / F&B; Manager

Employment type: Full-time, shift-based

Job SummaryThe Waiter delivers warm, polished, and productive dining service to hotel guests, upholding the standards expected of a 4-star property. The role involves taking orders, serving food and beverages accurately, and ensuring every guest has a memorable dining experience.

Key Responsibilities

Guest Service

- Greet guests courteously, seat them, and present menus
- Explain menu items, specials, ingredients, and answer questions about preparation
- Suggest food and beverage pairings and upsell tactfully
- Take orders accurately and communicate them to the kitchen and bar
- Handle guest requests, dietary needs, and allergen queries with care
- Respond to complaints calmly and escalate to the Captain or Manager when needed

Food & Beverage Service

- Serve courses in the correct sequence following fine-dining etiquette
- Serve and pour wine, beer, and other beverages correctly
- Clear tables promptly and discreetly between courses
- Present the bill, process payments, and post charges to room accounts

Setup & Operations

- Prepare the dining area before service: table setting, polishing cutlery and glassware, folding napkins
- Maintain stock of linen, crockery, condiments, and service stations
- Attend daily briefings on menu changes, VIP guests, and reservations
- Support banquets, buffets,



and in-room dining when required
- Close down the section at end of shift and restock for the next service

Standards & Compliance

- Follow hotel SOPs, hygiene, and food safety (HACCP) guidelines
- Maintain a clean, well-groomed appearance and wear the uniform correctly
- Follow fire, safety, and emergency procedures
- Report damaged equipment, spills, or safety hazards immediately

Qualifications & Experience

- Diploma or certificate in Hotel Management or Food & Beverage Service (preferred)
- 1-3 years of experience in a 3-star or higher hotel or restaurant
- Freshers with strong training potential may be considered for Trainee / Commis roles
- Skills & CompetenciesExcellent communication in English and the local language (Tamil/Hindi is an advantage)
- Knowledge of table service, menu items, and basic wine and beverage service
- Strong guest-service attitude, patience, and professionalism
- Ability to work under pressure and handle multiple tables
- Teamwork and good coordination with kitchen and bar staff
- Familiarity with POS systems
- Attention to detail, punctuality, and personal grooming
- Physical RequirementsAble to stand and walk for long hours
- Able to carry trays and heavy items safely
- Flexible to work in shifts, weekends, and public holidays

Working Conditions

- Rotational shifts including early mornings, late nights, and festival periods
- Fast-paced, guest-facing environment

📌 Waiter (Chennai)
🏢 SAVERA INDUSTRIES
📍 Chennai