24 Oct
|
S2F Talent Hub
|
Bengaluru
24 Oct
S2F Talent Hub
Bengaluru
Key Responsibilities
- Team Supervision: Guide, mentor, and motivate support agents to meet daily targets.
- Performance Coaching: Conduct regular 1-on-1s and monitor tickets/calls to provide actionable feedback.
- Queue Management: Oversee daily workloads, shift coverage, and SLA adherence across channels.
- Escalation Handling: Resolve complex or high-priority customer complaints directly.
- Metric Tracking: Monitor team performance metrics, including CSAT, First Contact Resolution (FCR), and handling times.
📌 Customer Support Team Leader (Bengaluru)
🏢 S2F Talent Hub
📍 Bengaluru