Job Description – OSS Technician Level 3

Position

OSS Technician – Level 3

Experience

5–6 years

Job Type

Full-Time

Role Overview

We are looking for an experienced OSS Technician – Level 3 to provide advanced technical

support for computer hardware, software, operating systems, and server environments.

The successful candidate will apply acquired technical knowledge and company policies and

procedures to a broad range of technical tasks. The role requires strong troubleshooting

capabilities, hands-on experience across multiple OEM platforms, and the ability to

independently resolve complex technical issues.

Key Responsibilities

• Provide Level 3 technical support for computer hardware, software, operating systems,

and server environments.

• Diagnose, troubleshoot, and resolve complex hardware and software issues.

• Apply advanced technical knowledge to a wide range of desktop, laptop, printer, and

server-related tasks.

• Install, configure, maintain, and troubleshoot IT hardware and software.

• Provide technical support for server operating systems and related infrastructure as

required.

• Perform advanced hardware diagnostics, component replacement, and system

maintenance.

• Troubleshoot OEM-specific hardware and peripheral issues.

• Support multiple OEM platforms, including Dell, HP, Lenovo, Lexmark, IBM, and other

assigned technologies.

• Analyze recurring or complex technical issues and implement appropriate resolutions.

• Escalate issues to specialist or engineering teams when required and provide detailed

technical information.

• Maintain accurate documentation of incidents, troubleshooting activities, resolutions,

and technical changes.

• Work with service desk, infrastructure, and other technical teams to ensure timely





resolution of incidents. • Follow established company policies, procedures, security requirements, and technical

standards.

• Ensure all assigned activities are completed within agreed service levels and client

requirements.

Required Qualifications

• 5–6 years of relevant IT technical support experience.

• Technical college degree in Computer Science or a related field, or equivalent practical

experience.

• Strong hands-on experience supporting computer hardware, software, operating

systems, and servers.

• Advanced troubleshooting and problem-solving capabilities.

• Experience working with multiple OEM hardware platforms.

• Ability to independently manage complex technical tasks and incidents.

• Strong customer-service and communication skills.

Required Certifications

Candidates should possess:

• A+ Certification

• Server+ Certification

• Multiple OEM Certifications

• At least 2 Server-related certifications

Relevant OEM certifications may include:

• Dell Desktop / Laptop

• HP Desktop / Laptop / Printer

• Lenovo Desktop / Laptop

• Lexmark Printer

• IBM Printer

• Server-related certifications

Server Operating System Certifications

Relevant server operating system certifications may be required depending on the assignment,

including:

• Microsoft MCP / MCSE or equivalent

• Unix / Linux Server certifications





• Apple Server certifications • Other relevant Server OS certifications based on the client environment

Language Requirements

• Local language: Native speaking capability or a minimum B2 proficiency in the local

language spoken in the country of assignment.

• Additional language proficiency may be required depending on the assignment and

client requirements.

• Where specified in the client contract, English proficiency at B2 level or above may be

required.

• Where English proficiency is contractually required, the vendor must provide

appropriate evidence of the candidate's language proficiency.

Key Technical Skills

• Advanced desktop and laptop troubleshooting

• Server hardware troubleshooting

• Server operating system support

• Hardware diagnostics and component replacement

• Operating system installation and configuration

• Software installation and troubleshooting

• Printer and peripheral support

• OEM hardware support

• Server administration and troubleshooting

• Incident and problem management

• Root-cause analysis

• Technical documentation

• End-user and technical support

• Escalation and resolution management

Candidate Profile

The ideal candidate will be an experienced and technically strong IT support professional with

5–6 years of hands-on experience in hardware, software, operating system, and server

support.

The candidate should be capable of working independently on complex technical issues,

supporting multiple OEM technologies, and providing advanced troubleshooting across

desktop, laptop, printer, and server environments. Robust communication skills, customer

focus, and the ability to work within defined processes and service levels are essen

📌 System Administrator (Mumbai)
🏢 Bytebrust Technofix (OPC) Private
📍 Mumbai