- Handle customer queries through voice calls, emails, and other communication channels as per process requirements.
- Provide accurate information and assistance regarding customer concerns, service requests, and account-related queries.
- Communicate effectively in English and Hindi to understand customer needs and provide appropriate resolutions.
- Manage customer requests professionally while ensuring a positive customer experience.
- Assist customers with troubleshooting, service-related issues, and process-specific queries.
- Maintain accurate records of customer interactions, customer details, and case updates in the system.
- Coordinate with internal teams to resolve complex customer issues within the defined turnaround time.
- Follow standard operating procedures, quality guidelines, and communication protocols.
- Ensure customer information is handled confidentially and in compliance with company policies.
- Meet process expectations related to quality, productivity, customer satisfaction, and response time.