Job description

Gynepedia Women Wellness Clinic is a new women's-health polyclinic in Lake Gardens, Kolkata, led by Dr Ushasi Mukherjee. We are looking for an Appointment & Clinic Operations Manager to run the front desk and day-to-day patient flow.

ROLE & RESPONSIBILITIES

- Manage the doctor's appointment calendar and OPD queue; confirm, remind and reschedule patients by phone and WhatsApp

- Patient registration, billing and collections; daily cash / UPI tally

- Book scans and lab tests, coordinate sample pickup and reports with our partner lab

- Patient follow-ups and reminders (antenatal visits, test results, review appointments)

- Handle patient queries and complaints politely at the front desk





- Keep the reception and waiting area organised; coordinate with clinic assistants and housekeeping

- Share a straightforward daily report (appointments, footfall, collections, pending follow-ups)

PREFERRED CANDIDATE PROFILE

- 1+ years in front office / appointments / patient coordination / billing at a clinic, hospital or diagnostic centre

- Fluent in Bengali and English; Hindi is a plus

- Comfortable with computers, Excel, WhatsApp Business and billing / appointment software

- Polite, organised and calm with patients

- Lives in or near South Kolkata

📌 Patient Care Coordinator (Kolkata)
🏢 Gynepedia Women Wellness Clinic
📍 Kolkata