Front Desk & Client Experience

- Greet members and guests warmly upon arrival.
- Manage client check-ins and check-outs.
- Handle incoming calls, WhatsApp messages, emails, and walk-in enquiries.
- Provide information about memberships, class schedules, pricing, and studio policies.
- Ensure the reception and waiting area remain clean, organized, and welcoming.

Scheduling & Bookings

- Manage class and private session bookings through the studio management software.
- Coordinate appointment schedules with trainers.
- Handle cancellations, rescheduling, and waitlists efficiently.

Membership & Sales Support

- Assist prospective clients with studio tours and membership enquiries.
- Follow up on leads generated through marketing campaigns and social media.
- Support membership renewals and package upgrades.
- Maintain accurate client records and payment details.

Payments & Administration

- Process payments and issue invoices/receipts.
- Maintain daily cash and payment records.
- Prepare basic reports on attendance, memberships, and enquiries.




- Coordinate with management on inventory and front-desk requirements.

Studio Operations

- Support smooth day-to-day studio operations.
- Communicate effectively with trainers and management regarding client needs.
- Assist during events, workshops, and promotional activities.

Requirements

- Excellent communication skills in English
- Strong interpersonal and customer-handling skills.
- Good organizational and multitasking abilities.
- Comfortable using computers, booking systems, WhatsApp, Excel, and email.

Preferred

- Experience in a Pilates, yoga, gym, spa, restaurant, salon, or wellness studio.
- Basic understanding of fitness and wellness services.

Compensation & Benefits

- Market-competitive salary (based on experience).
- Incentives for membership conversions and renewals.
- Complimentary studio sessions.
- Growth opportunities within the studio.

📌 Studio Admin (Bengaluru)
🏢 Pilates Academy India
📍 Bengaluru