Role Overview :

We are looking for a skilled Zoho Senior CRM resources with solid experience in Zoho Campaigns and Zoho Marketing modules, along with hands-on exposure to Sprinklr integrations. The ideal candidate will work closely with business and marketing teams to design, configure, and optimize CRM-led marketing and customer engagement solutions.

Key Responsibilities :

- Configure, customize, and enhance Zoho CRM modules, workflows, validation rules, and automation.
- Implement and support Zoho Campaigns / Zoho Marketing Automation for lead nurturing, customer journeys, and campaign tracking.
- Integrate Zoho CRM with Sprinklr to enable seamless lead, case, and social interaction synchronization.
- Design and implement APIs, webhooks, and middleware-based integrations where required.
- Develop and maintain Deluge scripts, custom functions, and workflow automations.
- Ensure data synchronization, integrity, and reporting across CRM and marketing platforms.
- Collaborate with marketing, sales, and service stakeholders to translate business requirements into scalable CRM solutions.
- Support UAT, deployments, and post-go-live enhancements.
- Troubleshoot and resolve CRM, marketing automation, and integration issues.

Required Skills & Experience :





- 7+ years of hands-on experience with Zoho CRM development and customization.
- Strong experience in Zoho Campaigns and/or Zoho Marketing Automation.
- Working knowledge of Sprinklr integrations with CRM platforms (lead/case sync, social engagement data).
- Proficiency in Deluge scripting, workflows, blueprints, and CRM APIs.
- Experience with REST APIs, JSON, OAuth, and webhooks.
- Solid understanding of CRM data models, lead lifecycle, and marketing funnels.
- Experience in integration testing, data validation, and deployment support.

Good to Have :

- Exposure to telephony or social listening integrations.
- Experience with Zoho Analytics or reporting dashboards.
- Knowledge of data privacy and compliance considerations for marketing platforms.
- Zoho certifications (CRM / Marketing Automation) are a plus.

What We Offer :

- Opportunity to work on enterprise-grade CRM and marketing transformation programs
- Exposure to cutting-edge social and marketing integrations
- Collaborative and growth-oriented work environment
- Competitive compensation and learning opportunities

Location: Mumbai

Work Mode: Onsite at the client location, 5 days a week (Work from Office for all 5 working days).

📌 Zoho Senior CRM (Mumbai)
🏢 Arminus
📍 Mumbai