Job Title: Wintel Engineer

Job Location: Pune or Hyderabad, India

Work Arrangement: Hybrid – UK shift

Job Purpose

We are seeking a skilled Wintel Engineer to provide technical support and manage Microsoft Windows environments across on-premises, private cloud and public cloud platforms. The successful candidate will be responsible for maintaining system availability, security, performance and compliance while troubleshooting complex technical issues and supporting business-critical IT services.

Key Responsibilities

- Work UK shifts in a hybrid working model, from the office as required.
- Manage and maintain Windows and x86 services across public cloud, private cloud and on-premises environments, including physical and virtual infrastructure.
- Manage identity services, including Active Directory, Microsoft Entra ID, SecureEnvoy, DNS, DHCP and RADIUS.
- Administer Azure, AWS and Oracle Cloud Infrastructure (OCI) environments, including IaaS and Microsoft 365 services.
- Maintain data and system integrity across multi-cloud environments, ensuring Business Continuity Planning (BCP) and Disaster Recovery (DR) platforms are regularly maintained and tested.
- Act as a technical escalation point for Wintel issues, troubleshooting complex incidents and supporting incident management.
- Maintain management information (MI) reporting and ensure incident follow-up actions are completed on time.
- Ensure systems comply with internal security policies, external regulations and client accreditation requirements.
- Perform Windows operating system maintenance, patching, updates and security remediation.
- Create and maintain accurate technical documentation, troubleshooting guides and operational procedures.
- Collaborate with cross-functional IT teams to resolve complex technical issues.
- Own and maintain process documentation across multiple technical disciplines.




- Manage configuration, release and performance processes, ensuring accurate Configuration Management Database (CMDB) records and service management toolsets.
- Manage encryption solutions, including Thales KeySecure and CipherTrust.
- Administer VMware virtualisation platforms, including Site Recovery Manager (SRM), alongside Hyper-V environments.
- Manage and maintain Citrix infrastructure.

Essential Qualifications and Experience

- At least 5 years of relevant experience in Wintel engineering, Windows infrastructure support or a similar role.
- Proven experience managing public cloud environments across Azure, AWS and OCI.
- Strong knowledge of Microsoft technologies and Microsoft 365 services in hybrid environments.
- Strong hands-on scripting skills using PowerShell.
- Excellent troubleshooting and problem-solving skills, with the ability to lead technical incident resolution across multiple teams.
- Strong communication and teamwork skills.
- Ability to operate at SFIA Level 3.

Preferred Qualifications

- Microsoft and/or cloud certifications, such as MCSE or AZ-900.
- Experience with virtualisation technologies, including VMware and Hyper-V.
- Experience with x86 infrastructure, including Dell VxRail, HPE ProLiant and Cisco UCS, across hyperconverged infrastructure (HCI) and three-tier architectures.
- Experience with ITIL processes and IT service management practices.

Preferred Technical Skills

- Experience as a Senior Windows Support Engineer or in a similar infrastructure support role.
- Solid knowledge of Microsoft Windows Server operating systems.
- Hands-on experience with VMware, including Site Recovery Manager (SRM), and Citrix technologies.
- Familiarity with Active Directory, Group Policy and network protocols.
- Strong incident management, troubleshooting and root-cause analysis skills.
- Excellent communication and interpersonal skills.

📌 Wintel engineer (Pune)
🏢 GCS
📍 Pune