Specialist - Cloud EngineeringJob

5-7 years

Windows DND Infra Support Engineer

Years of Experience 4 to 8 years

Windows DND Technical Support Engineer

Skills

Device and Deployment

Windows Patching and DeploymentWindows Update

Windows Upgrade

Windows LicensingRetail OEM MAK KMS E3 E5

Autopilot Preferred

Windows server 2008 2008 R2 2012 2012 R2 2016 2019 and ClientWin 7 Win 10

Enterprise level troubleshooting

Log analysis with reference to Windows Deployment

Knowledge on

Windows as a service

Windows updates

Troubleshooting

Windows update

Servicing

Activation

Bit locker

MBAMMicrosoft BitLocker Administration and Monitoring

Imaging Sysprep WDS

Mandatory Skills

Windows Update

Windows Upgrade

Windows Activation

Responsibilities

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed

Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues

Act internally as a customer advocate

Empower customers to find information selfsolve when they decide to and learn more about Microsoft products services and support

Advise customers on how to gain additional value from their Microsoft products





Document your technical work and research to help your colleagues improve the product and improve the support experience

Maintain a proactive approach to customer happiness identifying customer satisfaction concerns and managing customer expectations

Robust Experience in following technologies

Installation configuring OS Upgradation troubleshooting Windows 2008 Windows 10 Windows 2012 and Windows 2016 in standalone and server environment

OS installation setup phases

Windows patching Windows servicing windows update Troubleshooting patching issues manually via windows update plus point if candidate knows CBS architecture components

Windows activation understanding and troubleshooting windows activation clientserver and KMS Key management service setup configuration and troubleshooting as well

Bitlocker MBAM Basic knowledge of Bitlocker ie how does it work command line parameters and troubleshooting Bitlocker issues MBAM basic knowledge on setup and configuration troubleshooting issues in MBAM

MDT WDS Basic knowledge on MDT WDS its functionality and troubleshooting scenarios

Skills

Mandatory Skills : BitLocker, Windows Activation, Windows update (WSUS server background process), Windows update log analysis, CBS log analysis, Windows Upgrade

Good to Have Skills : Power management (Windows), VMWare, WDAC (Windows Defender Application Control )

📌 Windows DND Infrastructure Support Engineer – Windows Deployment | Patching & WSUS | OS Upgrade | Windows Activation & KMS | BitLocker/MBAM (Hyderabad)
🏢 LTIMindtree
📍 Hyderabad