Must have Min 2 to 5yrs exp in WFM Scheduling and Capacity Planning role.
Workforce Scheduling & Roster Management
Manage end-to-end scheduling and roster alignment.
Develop and maintain short-term, mid-term, and long-term capacity plans
Identify and implement improvements in planning, scheduling, and workforce allocation.
Support demand forecasting by providing insights from scheduling trends, seasonal patterns
Intraday Performance Analysis
Headcount & Vendor Management
Service Level Optimization
Positive Communication Skills required
US Shifts
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Location - Bangalore
📌 WFM Scheduling and Capacity Planning Analyst BPO Bangalore (Bengaluru)
🏢 Creative Indians
📍 Bengaluru