Job Title: WFM Associate

Job Summary:

Key Responsibilities detail-oriented WFM Associate to manage workforce planning, roster management,scheduling, reporting, and real-time workforce activities. The ideal candidate should have expert-level knowledge of Google Sheets, a good understanding of WFM concepts.

Key Responsibilities

- Prepare and maintain daily, weekly, and monthly WFM reports.

- Manage rosters, workforce schedules, and staffing requirements.

- Monitor attendance, shrinkage, occupancy, productivity, and staffing levels.

- Create reports and dashboards using Google Sheets.

- Monitor real-time staffing and highlight staffing gaps.

- Support forecasting and capacity planning activities.

- Coordinate with Operations for workforce requirements.

- Maintain accurate WFM trackers, rosters, and reports.

Required Skills

- Expert-level knowledge of Google Sheets is mandatory.





- Good knowledge of roster management and workforce scheduling.

- Good understanding of WFM concepts and processes.

- Strong written and verbal communication skills.

- Good problem-solving and coordination skills.

- Good time management and attention to detail.

- Knowledge of Macros will be an added advantage.

- Experience with WFM tools is preferred.

Qualifications & Experience

- Bachelor's degree in any stream.

- 12 years of experience in WFM or a related role.

- BPO experience is preferred.

Work Details

- Job Type: Full time

- Location: Sector 18 Udyog Vihar , Gurugram, Haryana

- Working Days: 5 Days

- Week Offs: 2 Days

- Shift: Rotational

📌 Wfm Associate (Gurugram)
🏢 AcuittyTech
📍 Gurugram