Responsibility

- Build daily, shift-wise shop-floor presence and trusted relationships across worker groups.

- Provide an accessible, confidential, non-retaliatory first contact for employee concerns.

- Distinguish grievances, requests, conduct issues and welfare needs, and route each correctly.

- Mediate workersupervisor disagreements early through fair, interest-based problem solving.

- Own cases from intake to remedy and closure, with documentation, timelines and follow-through.

- Translate recurring cases and employee voice into risk insights and preventive action.

- Coach supervisors to listen, hold difficult conversations and apply policy consistently.

- Facilitate grievance and worker committees plus complementary formal and informal voice channels.

- Ensure welfare facilities and statutory duties meet applicable central and state requirements.

- Support POSH, inclusion and the safety and dignity of women and vulnerable worker groups.

- Mobilize HR and Operations as one response, and take on broader plant-HR priorities when needed.

Personal Attributes

- Trusted and approachable at every level.

- Empathetic and culturally aware; impartial and evidence-led.

- Courageous,



ethical and discreet; holds fairness under pressure.

- Calm and resilient in conflict; persistent to closure.

- Operationally grounded and curious, with Factory HR leadership potential.

Competencies

- Active listening, interviewing and counselling

- Grievance triage, case management and remedy

- Mediation, de-escalation and negotiation

- Employee voice and committee facilitation

- Workforce sensing, root-cause and trend analysis

- Supervisor coaching and stakeholder influence

- Labour codes, state welfare rules and POSH

Education & Experience

- Graduate or postgraduate in HR, Labour Welfare, Social Work, Industrial Relations or a related field.

- Meets the qualification and language requirements prescribed under applicable central and state welfare rules.

- 3+ years in factory welfare or employee relations, with evidence of case closure, floor credibility and broader HR potential.

Technical Skills

- Grievance and committee governance, records, reporting and inspection readiness.

- Local-language fluency with solid conversation and documentation skills.

- Workforce analytics and digital case- and action-tracking.

📌 Welfare Officer (Bhopal)
🏢 Gokaldas Exports
📍 Bhopal