CLOSING MANAGER

Company: Dhariwal Thirani Group

Designation: Closing Manager

Department: Sales

Location: Borivali salary - 5lc to 8lc

Reports To: Sales Head / Management

1. Job Purpose

The Closing Manager is responsible for converting prospective customers into confirmed bookings and successfully closing property sales. The role involves managing the final stages of the sales process, negotiating with customers, coordinating with internal departments, and ensuring timely completion of booking formalities and documentation.
1. Key Responsibilities

A. Sales Closure and Conversion

- Drive property sales closures and achieve assigned monthly and quarterly sales targets.
- Follow up with prospective customers, qualified leads, and site visitors to convert them into bookings.
- Understand customer requirements, address objections, and provide suitable property solutions.
- Conduct negotiations with customers within the approved pricing and discount structure.
- Ensure timely closure of pending deals and maintain a strong sales conversion ratio.

B. Customer Relationship Management

- Build and maintain solid relationships with prospective and existing customers.
- Handle customer queries, concerns, and objections professionally.
- Coordinate with customers throughout the booking and payment process.
- Ensure a smooth and positive customer experience until the successful completion of the sale.

C. Booking and Documentation

- Ensure completion of booking forms, KYC documents, payment details, and other required paperwork.
- Coordinate with the CRM, legal, accounts,



and documentation teams for timely processing of bookings.
- Follow up on booking amounts, payment commitments, and outstanding dues.
- Ensure all transactions comply with company policies and applicable real estate regulations.

D. Coordination and Team Management

- Coordinate with the sales team, site sales team, channel partners, and management to achieve closure targets.
- Support sales executives in handling high-value negotiations and difficult customer objections.
- Work closely with the marketing team to understand project offerings, pricing, inventory, and promotional schemes.
- Escalate pricing approvals, special discounts, and exceptional cases to the authorized management team.

E. Reporting and Performance Monitoring

- Maintain daily reports of prospective customers, follow-ups, negotiations, and closures.
- Track the sales pipeline, booking status, conversion ratios, and pending payments.
- Prepare weekly and monthly sales closure reports for management.
- Monitor individual and team performance against assigned targets.

1. Key Performance Indicators (KPIs)

- Achievement of monthly and quarterly sales closure targets.
- Lead-to-booking conversion ratio.
- Number and value of successful bookings.
- Average time taken to close a deal.
- Timely collection of booking amounts and customer payments.
- Accuracy and completeness of booking documentation.
- Customer satisfaction and reduction in booking cancellations.
- interested candidates can call or message to Aabha Rasal on (phone hidden)
- thanks & regards
- Aabha Rasal
- (phone hidden)

📌 Walk-in || urgent requirement For the Closing Manager in Dhariwal Thirani Group (Mumbai Suburban)
🏢 Dhariwal Thirani Group
📍 Mumbai Suburban