Job highlights

- Graduate with 1 year international voice experience and excellent written English
- Handle inbound chats and calls from wire transfer customers, resolve customer issues, process orders, and participate in training

Walk-In Date: Saturday 24th Oct Time:10.00 Am to 4.00 PM

Venue

Gate no-1 YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, Recent Delhi

Role & Responsibilities

- Performing inbound chat from wire transfer customers and agents.
- Take inbound calls per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.




- Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

- Educational Qualification: Any Graduate (Result awaited can apply)
- Fresher graduates are eligible to apply
- Graduates with a minimum 1 year of International Voice experience are required.
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

- Free pick up and drop facility will be provided within 35 Kms from office address
- Medical Insurance
- Life Insurance

📌 Walk-in || YMCA II 24th Oct(Sat) Customer Support International Chat (Noida)
🏢 TELUS Digital
📍 Noida