Role & responsibilities

Endpoint Security & Management

- Deploy, configure, and manage endpoint security solutions.
- Monitor and investigate endpoint security alerts and incidents.
- Manage Endpoint Detection & Response (EDR) and Extended Detection & Response (XDR) platforms.
- Implement endpoint security policies and device compliance controls.
- Troubleshoot security incidents, malware infections, and device-related issues.
- Perform patch management and vulnerability remediation activities.

Microsoft Intune Administration

- Configure and manage Microsoft Intune environments.
- Enroll and manage Windows, Android, iOS, and macOS devices.

- Create and manage

- Compliance Policies

- Configuration Profiles

- Endpoint Security Policies

- Application Deployment Policies

- Windows Update Rings

- Conditional Access integrations
- Troubleshoot device enrollment and policy deployment issues.
- Support Microsoft Defender integration with Intune.

ManageEngine Administration

- Deploy and manage ManageEngine Endpoint Central.
- Configure software deployment and patch management.
- Monitor asset inventory and endpoint compliance.
- Manage remote troubleshooting and endpoint monitoring.
- Generate reports and compliance dashboards.
- Handle endpoint automation and system management tasks.

Active Directory & Windows Administration

- User account creation and management.
- Group Policy (GPO) configuration and troubleshooting.
- DNS and DHCP administration.
- Domain controller administration.
- User access and permission management.
- Windows Server troubleshooting and maintenance.

Microsoft 365 & Email Administration

- Manage Microsoft 365 users and licenses.
- Troubleshoot Outlook and Exchange Online issues.
- Configure mail flow and email security.

- Basic understanding of

- Exchange Online

- SPF

- DKIM





- DMARC

- Email Migration

- Shared Mailboxes

- Distribution Lists

Networking Support

- Troubleshoot LAN/WAN connectivity issues.

- Configure and troubleshoot

- TCP/IP

- DNS

- DHCP

- VLANs

- VPN Connections
- Routing & Switching
- Basic Firewall administration and troubleshooting.
- Network performance monitoring and diagnostics.

Required Technical Skills

Endpoint Security

Microsoft Defender for Endpoint

EDR / XDR Solutions

Antivirus & Endpoint Protection

Security Incident Investigation

Vulnerability Assessment

Patch Management

Microsoft Endpoint Management

Microsoft Intune Microsoft Entra ID (Azure AD)

Autopilot

Conditional Access

Device Compliance Policies

Mobile Device Management (MDM)

Mobile Application Management (MAM)

ManageEngine

Endpoint Central

Patch Manager Plus

Asset Management

Software Deployment

Remote Troubleshooting

Microsoft Technologies

Active Directory

DNS

DHCP

Group Policy

Windows Server Administration

Microsoft 365 Administration

Networking

TCP/IP

VLAN

VPN

Firewall Concepts

Routing & Switching

Network Troubleshooting

Preferred Skills

- Experience with Microsoft Defender Suite.
- Exposure to SIEM/SOC environments.
- Knowledge of Acronis Cyber Protect.
- Experience with Sophos, Trend Micro, CrowdStrike, SentinelOne, or similar security products.
- Basic knowledge of Azure Cloud services.
- Experience handling customer support tickets and SLA-based environments.

Preferred candidate profile

- 1-4 years of experience in Endpoint Management or Technical Support.
- Robust troubleshooting attitude and analytical skills.
- Ability to communicate effectively with customers.
- Experience working with remote support tools.
- Ability to handle multiple customer environments simultaneously.
- Willingness to learn and obtain technical certifications.

📌 Walk-in || Technical Support Engineer (Hyderabad)
🏢 Fgrade Global Services
📍 Hyderabad