Job Title: Customer Service Executive (3-Month Contract)

Employment Type: Temporary / Contract (3 Months)

Notice Period: Immediate Joiners Only

Job Overview :

We are looking for a reliable, articulate, and quick-thinking Customer Service Executive to join our team on a 3-month contract basis. The primary responsibility of this role is to handle customer inquiries, resolve service issues, and maintain high levels of customer satisfaction across communication channels.

Key Responsibilities

- Handle customer inquiries via phone, email, and live chat in a professional and timely manner.
- Actively listen to customer needs, diagnose issues, and provide accurate, efficient solutions.
- Maintain clear written records of customer interactions, transactions, and feedback in the CRM system.
- Follow company communication guidelines, templates, and escalation protocols.
- Collaborate with internal teams to resolve complex customer issues when needed.

Key Requirements & Qualifications

- Immediate Availability:



Must be able to join immediately upon selection.
- Communication Skills: Excellent verbal and written communication skills in English (and additional regional languages, if required).
- Literacy Skills: Strong reading comprehension and proficient writing/typing skills for documentation and chat support.
- Problem-Solving: Solid interpersonal skills with a patient, customer-first attitude.
- Tech-Savvy: Basic computer literacy, including experience with MS Office/Google Workspace and CRM tools (e.g., Zendesk, Salesforce) is a plus.
- Education: High school diploma, higher secondary certification, or equivalent degree.

Interview Details. Location - RRD 6th floor,Prestige Polygon Towers #471, Anna Salai, Rathna Nagar, Nandanam, Chennai, Tamil Nadu 600035

Dates - 23rd October 2026

Time- 11PM to 3PM

Contact HR

Sanjay Kumar ([email protected])

📌 Walk-in Drive For Customer Support (Chennai)
🏢 RR Donnelley
📍 Chennai