Role & responsibilities:

- Handle customer calls and explain products and services clearly.

- Build robust customer relationships and promote relevant products and services.

- Follows up with customer via telephone following initial contact.

- Understand customer needs, resolve issues, and recommend suitable solutions.

- Maintain product knowledge to deliver excellent customer support.

- Update daily call records and trackers accurately.

- Handle customer information with confidentiality and care.

Preferred candidate profile:

- Relevant experience in an international BPO / call center preferred.

- Excellent English communication skills both verbal and written.

- Strong customer service, telecalling, and sales skills.

- Good knowledge of Windows and web-based applications.

- Excellent email drafting skills with accurate grammar.

- Strong problem-solving and decision-making abilities.

- Ability to handle sensitive customer information responsibly.

- Willingness to work in rotational day/night shifts.

Perks and benefits:

- Health insurance

- Provident Fund

📌 Walk-in || Customer Service Representative (Kochi)
🏢 Chris Johnson
📍 Kochi