Role & responsibilities:

- Handle customer calls and explain products and services clearly.
- Build robust customer relationships and promote relevant products and services.
- Follows up with customer via telephone following initial contact.
- Understand customer needs, resolve issues, and recommend suitable solutions.
- Maintain product knowledge to deliver excellent customer support.
- Update daily call records and trackers accurately.
- Handle customer information with confidentiality and care.

Preferred candidate profile:

- Relevant experience in an international BPO / call center preferred.
- Excellent English communication skills both verbal and written.
- Strong customer service, telecalling, and sales skills.
- Good knowledge of Windows and web-based applications.
- Excellent email drafting skills with accurate grammar.
- Strong problem-solving and decision-making abilities.




- Ability to handle sensitive customer information responsibly.
- Willingness to work in rotational day/night shifts.

Perks and benefits:

- Health insurance
- Provident Fund

Role: Non Tech Support - Voice / Blended, Industry Type: Telecom / ISP, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Calls VoiceInboundOutboundInternationalInternational VoiceInternational BPOInternational Call CenterCustomer ServiceCustomer CareChatEmailEscalationsAustralian ProcessNew ZealandCSECustomer RelationshipSolving QueriesCustomer RetentionCustomer Queries

📌 Walk-in || Customer Service Representative (Kochi)
🏢 Chris Johnson
📍 Kochi