Role & responsibilities:
1. Handle customer queries and grievances received through mail.
2. Understand customer concerns and provide accurate resolutions.
3. Draft clear, concise, qualified, and empathetic email responses.
4. Maintain proper documentation and records.
5. Achieve defined quality, productivity, and customer satisfaction metrics.
Requirement:
1. Relevant experience in email support and grievance handling.
2. Freshers can also apply if they demonstrate excellent communication in Hindi and email drafting skills.
3. Fluency in Hindi is mandatory.
📌 Walk-in || Customer Experience - Email Process (Chennai)
🏢 Chola
📍 Chennai