for VIP Services

Key Responsibilities:

- Must have knowledge of the property and different services / facilities offered on each ship like F&B;, entertainment etc.
- Identify potential customers and enrol them as Club Deltin members based on the guidelines provided by the company.
- Displays a courteous and helpful attitude at all times when dealing with guests and Builds Rewarding Relationships.
- Maintain professionalism and respect at all times when working with other team members and/or guests.
- Responsible to assist with tournaments, promotions, give-a-ways and prize patrol presentations, as needed.
- Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
- Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
- Acts with utmost discretion and maintains confidentiality in handling all documentation and information.
- Handles customer problems and reports all incidents to the VIP services manager and or Business Development manager.




- Works productively in a fast paced environment and effectively communicates with co-workers and keeping Management apprised of any problem areas.
- Attending trainings, conferences, meetings and business related events.

Qualifications:

- Min HSSC pass, diploma or equivalent required; additional training or certification in hospitality management may be preferred.
- Excellent communication, interpersonal, problem solving skill.
- A friendly and skilled demeanour.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong guest service skill with knowledge of departmental functions.
- Ability to work in a fast-paced, high-pressure environment.

· Attention to detail.

· Ability to work as part of a team.

· Being proactive.

· Able to work independently but within strategic framework.

· Willing to learn and ask questions.

📌 Vip Services Associate-Hcepl (Panaji)
🏢 DELTA
📍 Panaji